Terms & Conditions Genting888 — Malaysia Platform Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and genting888 ("Platform", "We", "Company"). These terms govern your use of the genting888.best website, mobile application, and all services provided by genting888.

These terms are to be read together with genting888's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and genting888. In the event of any conflict, these Terms & Conditions shall be the overriding document.

Services provided by genting888 includes but is not limited to: Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), Live Casino games (baccarat, roulette), slots from internationally certified providers, online lottery, and virtual sports.

To register and use the genting888, you must meet all of the following eligibility requirements:

• At least 18 years on the date of registration.
• Is an individual legally permitted to use betting services in the jurisdiction where you reside.
• Registering in your own personal capacity and not on behalf of any third party.
• Has never previously been banned from the genting888 platform for a breach of terms.
• Not currently on an active voluntary self-exclusion list.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, phone number, and a valid email address. Genting888 reserves the right to request identity verification documents (such as a copy of your MyKad or passport) at any time for compliance and verification purposes.

Each individual is only permitted to hold one (1) active account at genting888. Multiple account ownership is strictly prohibited, regardless of whether the accounts share the same or different information. genting888 employs advanced detection technology to identify duplicate accounts.

Genting888 supports the following deposit and withdrawal methods for Malaysian members:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX — Maybank2u, CIMB Clicks, Public Bank, RHB Bank, Hong Leong Bank, and other FPX member banks

All transactions are conducted in Malaysian Ringgit (MYR). The minimum deposit limit is RM 10 per transaction. Maximum deposit limits vary depending on the selected payment method and account verification level.

Withdrawals will only be processed to the same payment method used for the deposit, unless that method does not support incoming funds. In such cases, genting888 will contact the member to determine a suitable alternative method.

Genting888 reserves the right to hold or delay withdrawals for up to 72 hours for standard security review purposes, particularly for first-time withdrawals, large amounts, or unusual account activity. This is a standard procedure to safeguard members' funds.

All bonuses and promotions offered by genting888 subject to the wagering requirements and specific conditions stated in each offer. These conditions form part of these general Terms & Conditions.

General principles applicable to all genting888 bonuses:

• Each bonus may only be claimed once per member unless otherwise stated in the promotional terms.
• Bonuses cannot be transferred, converted to cash, or moved to another account.
• Wagering requirements must be met before any portion of the balance that includes a bonus can be withdrawn.
• The games that contribute towards wagering requirements vary by bonus type — please review the specific terms of each promotion.
• Genting888 reserves the right to void bonuses and any associated winnings if there is evidence of abuse or circumvention of bonus terms.

Genting888 reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will not affect terms already accepted by a member prior to the change taking effect, unless the change is required for legal or security reasons.

All games at genting888 — including slots, Baccarat, roulette, Sports Betting (football, badminton, e-sports), virtual sports, and lottery — are governed by game-specific rules available in the platform's help section.

General gaming principles applicable to all categories:

• All game results are final once a round or bet has been completed.
• Bets that have been placed and confirmed cannot be cancelled by the member.
• Technical errors or system interruptions that occur during active gameplay — including internet disruptions on the member's end — do not entitle the member to claim payment based on an unresolved outcome.
• Genting888 reserves the right to void any rounds or bets affected by a demonstrable technical failure and refund the stake amount to the member's account balance.

The use of any automation software, bots, game modification tools, or other unauthorised methods to influence game outcomes at genting888 is strictly prohibited and may result in immediate account termination.

You are solely responsible for maintaining the confidentiality of your genting888 yours. Never share your login credentials with anyone, including family members.

• Use a strong and unique password for your genting888 account.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Log out of your account every time you finish using a shared or public device.
• Notify genting888 immediately if you suspect any unauthorised access to your account.

Genting888 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Genting888 is committed to promoting responsible gambling. We provide a range of self-management tools to help members play within healthy limits:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Play Time Limit: Set a limit on how long you play each day.
• Play Break: Option to take a temporary break from play for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to self-exclude from the platform for a period of 6 months, 1 year, or permanently.

Members are responsible for ensuring they play within their financial means. Gambling should not be viewed as a way to generate income or resolve financial difficulties. If you feel that gaming is beginning to affect your daily life, please contact the support team genting888 or access support information through our Responsible Gaming page.

To the extent permitted by applicable law, genting888 is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of, or inability to use, the platform.
• Service disruptions caused by factors beyond our control, including internet outages, power failures, or force majeure events.
• Losses arising from third-party system failures, including payment processors, game providers, or telecommunications networks.
• Any action or omission by the member, including errors in bet placement or the use of inaccurate information.

In any case, the maximum total liability of genting888 to any member shall not exceed the total net deposits made by that member in the 30 days preceding the liability claim.

Genting888 reserves the right to suspend or terminate a member account at any time without prior notice under the following circumstances:

• Breach of any section of these Terms & Conditions.
• Fraud, identity falsification, or proven attempts at deception.
• The use of bot software or any automated methods in gameplay.
• Multiple account ownership.
• Bonus system abuse.
• Suspected activity related to money laundering or the financing of terrorism.
• Abusive or threatening behaviour directed at customer support staff.

Members who wish to close their own account may do so by contacting the customer support team genting888 via live chat. Account closure requests will be processed within 24 hours.

If you have any complaint or dispute regarding your use of the genting888, please follow the dispute resolution procedure below:

1. Contact Customer Support: Report the dispute to the genting888 support team via live chat within 72 hours of the incident. Please provide full details including the transaction ID, date and time, and a description of what occurred.
2. Internal Review: Our team will investigate complaints within 5 business days and notify you of the outcome and any action to be taken.
3. Appeal: If you are not satisfied with the outcome of the internal review, you may file a formal appeal within 14 days of receiving the initial decision.

Results genting888 upon completion of the review and appeal process is final for all disputes relating to game outcomes, bonus awards, and platform policy compliance.

Genting888 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Amendments will generally take effect following notice of at least 7 days granted via:

• Notifications sent to the email address registered to your account.
• A notice prominently displayed on the genting888 homepage.
• In-platform notifications when you log in.

In cases where amendments are required immediately for legal or security reasons, shorter notice may be given or changes may take effect immediately. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.

These Terms & Conditions are interpreted and governed by the applicable laws of the jurisdiction under which genting888's licence is operated genting888. Any dispute that cannot be resolved through our internal procedure will be referred to the dispute resolution body designated by our licensing authority.

If any provision of these Terms is found to be invalid, unenforceable, or inconsistent with applicable law, that provision shall be interpreted as closely as possible to reflect the original intent, while all remaining provisions continue in full force and effect.

This Terms & Conditions document is effective as of 1 January 2026. For enquiries regarding this document, please contact our customer support team genting888 via live chat or email at support@genting888.best.